Privacy Policy

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, make a reservation or use our services. We encourage you to review this policy to understand how your information is handled.

Private Yacht Charter N.V. is a yacht charter company based at Bobby’s Marina in Philipsburg, Sint Maarten, offering private sailing experiences around St. Maarten and neighboring islands. For questions regarding this Privacy Policy or how your personal information is handled, please contact us using the details provided at the end of this policy.

We may collect the following information when you interact with our website, make a reservation, or use our services:

Personal information: Name, email address, phone number and billing details.
Booking details: Charter dates, group size, special requests and additional services.
Payment information: Credit card authorization details collected through PandaDoc.
Travel documents: Passport copies and information required for customs, immigration or cruising permits.
Website data: IP addresses, browser information, cookies, and website usage statistics.
Photos and videos: Images captured during charters for guest memories or promotional purposes.

Your information may be used to:

– Process reservations, payments, and booking confirmations.
– Communicate important details regarding your charter.
– Arrange customs clearance, immigration formalities, and cruising permits.
– Organize transportation, catering, and other requested services.
– Provide customer support and respond to inquiries.
– Maintain booking records and assist returning guests.
– Improve our website, services, and customer experience.
– Send promotional communications and updates like newsletters and discounts. 
– Comply with legal, financial, and regulatory obligations.

We do not sell your personal information to third parties.

Credit card authorization forms and liability waivers are collected electronically through PandaDoc, a third-party document management platform. Access to payment information is restricted to authorized personnel and used only for legitimate booking-related purposes, including deposits, outstanding balances, authorized charges and applicable cancellation fees.

For international charters, such as trips to Anguilla, we may request passport copies and other travel information required for customs clearance, immigration formalities, and cruising permits. These documents are collected electronically and are not printed. All information is treated confidentially and shared only with authorized personnel, clearance agents, or relevant authorities when necessary. Passport copies and related correspondence may remain in our email and booking records, allowing us to refer to information from previous reservations and assist returning guests. Such records are accessible only to authorized personnel and are subject to applicable privacy and data protection requirements.

Our website uses cookies and similar technologies to improve functionality, understand visitor activity and enhance the browsing experience. These  include essential cookies required for website operation, as well as analytics and marketing cookies where enabled. You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

We may contact you regarding your reservation, important service updates or promotional offers. You may opt out of marketing communications at any time by following the unsubscribe instructions provided or contacting us directly. Opting out of promotional communications will not affect essential messages related to an existing reservation.

During our charters, photographs and videos may be taken for guest memories, social media or promotional purposes. Guests who prefer not to appear in promotional content are encouraged to notify us in writing before departure.

We retain personal information for as long as reasonably necessary for booking administration, customer service, repeat reservations, accounting, legal compliance and dispute resolution. Booking correspondence, including previously submitted travel documents, may remain in our email archives for future reference. If you wish to have your personal information deleted, please contact us, and we will process your request within 48 hours, except where retention is required by law. To protect your information, our email accounts and systems are secured with two-factor authentication and passwords that are updated annually.

Subject to applicable laws, you may have the right to:
– Request access to personal information we hold about you.
– Request corrections to inaccurate or outdated information.
– Request deletion of personal information where legally permitted.
– Withdraw consent for certain processing activities.
– Object to certain uses of your information, including direct marketing.
– To exercise any applicable rights, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

Our website may contain links to third-party websites, booking platforms, or external services. Private Yacht Charter N.V. is not responsible for the privacy practices or content of these external websites. We recommend reviewing their individual privacy policies before providing personal information.