Frequently Asked Questions (FAQ)
Below you can find our most frequently asked questions (faq) answered. A dropdown box will appear when you click on the question you would like an answer to. Can’t find your question? Please reach out to us through our contact page and we will get back to you within 24 hours.
Is there a deposit required to book?
What forms of payments are accepted?
We accept cash payment in USD Dollars and all major credit cards such as MasterCard, Visa and American Express. Please note that a 5% surcharge applies to all card payments.
What is your cancellation policy?
The itinerary may change depending on the weather on the day of the charter. A change of itinerary is not subject to cancellation or price discount.
30> days Full refund (100%)
10-30 days Partial Refund (50%)
<10 days No refund (0%)
In case of no show or cancellations within 24 hours prior to departure, the full charter rate (100%) will be charged to the credit card on file.
Add-on options and custom & clearance fees are non refundable within 48 hours prior to departure.
Should we tip the crew?
Where are you located?
We are located in Bobby’s Marina in Philipsburg. Please find our address and location map on our contact page.
What happens in the event of inclement weather?
In the event of inclement weather, the captain can decide to cancel the charter if he thinks it is unsafe or unpleasurable to go out. We don’t mind about some isolated showers, but if there is a lot of rain predicted, we will try to reschedule the charter to another day in the week. If this is not possible, we will provide a full refund.
From what itineraries can we choose from?
What is your most popular itinerary?
What itinerary is best suited for families?
How long is the sailing distance to St Barth and Anguilla?
St Barth: The sail will take a little over two hours with our sailing catamaran.
Anguilla: It takes 1 hour and 45 minutes to sail to Anguilla.
What is included in the day charter rate?
The charter rate includes: Captain + Limited Bar + Snacks + Snorkeling Gear + Paddleboard + Fishing Gear + Floating Mat + Diesel and After Charter Cleaning.
The charter rate does not include: Lunch + Towels + Marine Park & Custom Fees and Gratuity.
The drinks we serve on-board: Heineken Beer, Water, Sodas (Coke, Diet Coke, Sprite, Ginger Ale, Club Soda), Fruit Juices, Rum (Punch) & Vodka.
The snacks we serve on-board: Madeleines, Oranges, Chips, Pringles, Cashews and Mixed Nuts.
What is included in the term charter rate?
Term Charters Include: Captain + Bed Sheets & Towels + Snorkeling Gear + After Charter Cleaning.
Term Charters Do Not Include: Food Provisioning + Diesel + Water + Marine Park & Custom Fees + Gratuity.
Do you also have water toys available?
Yes, on all our charters we have snorkeling gear, swimming noodles and a paddleboard included. Mojito also offers a large floating platform.
What are our lunch options?
You can choose three different options for lunch.
1. You can have a restaurant lunch at a restaurant of your choice (or takeout).
2. You can choose for one of our on-board lunch options (light and substantial), ranging between $25 – $35 per person.
3. You can bring your own lunch on-board.
What are the on-board lunch options?
1. Light Lunch, $25 pp. Luxury sandwiches with different cheeses, cold cuts and toppings. Served with a fresh fruit platter.
2. Caribbean style buffet, $35 pp. BBQ chicken, ribs, rice & peas, potato salad, green salad and coleslaw.
Are you able to cater special request such as vegetarian, gluten free, etc.?
Yes, we can cater special requests as long as we are notified 48 hours in advance. Additional charges may apply.
WHAT TO BRING
What should we bring on our day charter?
Please do not forget to bring your passport if you go to St Barth or Anguilla!
What should we bring on our term charter?
Our best advice is to pack light! Please pack your items in a soft bag (sport bag for example) as we do not have much space for hard case suitcases. Please make sure to have your swimwear, toiletries, underwear, sun protection and we recommend to take a warmer (wind) jacket for in the evenings.
Are we allowed to bring our own drinks & snacks on-board?
Yes feel free to bring your favorite drinks and snacks with you. You can store it in the cooler or refrigerator on the boat. We ask you to take liquor in moderation to ensure your safety on-board.
What footwear is allowed on the boat?
We do not allow any footwear on the boat and kindly request you to go barefoot. We will store your footwear in a basket and will have it ready for you at the various stops.