Frequently Asked Questions (FAQ)
Is there a deposit required to book?
What forms of payments are accepted?
We accept cash payment in USD Dollars and all major credit cards such as MasterCard, Visa and American Express. Please note that a 5% surcharge applies to all card payments.
When is the balance payment due?
Payment by credit card is charged 24 hours before your charter departure. Cash payments can be done on the day of your charter before departure. We offer a 5% discount on cash payments.
Do you offer a discount for cash payments?
Yes we offer a 5% discount on cash payments. This will save you a total of 10% since you also eliminate the 5% bank fee for card payments.
What is your cancellation policy?
The itinerary may change depending on the weather on the day of the charter. A change of itinerary is not subject to cancellation or price discount.
30> days Full refund (100%)
10-30 days Partial Refund (50%)
<10 days No refund (0%)
In case of no show or cancellations within 24 hours prior to departure, the full charter rate (100%) will be charged to the credit card on file.
Add-on options and custom & clearance fees are non refundable within 48 hours prior to departure.
Should we tip the crew?
Where are you located?
What happens in the event of inclement weather?
In the event of inclement weather, the captain can decide to cancel the charter if he thinks it is unsafe or unpleasurable to go out. We don’t mind about some isolated showers, but if there is a lot of rain predicted, we will try to reschedule the charter to another day in the week. If this is not possible, we will provide a full refund.
From what itineraries can we choose from?
What is your most popular itinerary?
Our most popular itinerary is the local Sint Maarten itinerary visiting Tintamarre and Pinel Island. This itinerary offers the best snorkeling opportunities and provides a good mix between different stops.
What itinerary is best suited for families?
The most family friendly itinerary is the Sint Maarten itinerary visiting the Caribbean Sea side (South / West). This itinerary offers the most sheltered areas and will provide you with the most comfortable sail. It requires the least sailing time and is most loved by children.
How long is the sailing distance to St Barth and Anguilla?
The sail to Anguilla and St Barth takes about 2 hours in fair weather conditions. The sailing time might differ depending on weather conditions.
Usually the sail to Anguilla is a little under 2 hours and a little over 2 hours for St Barth. The sail to Anguilla is a little more comfortable and the sail to St Barth is known to be a little choppy.
What is included in the day charter rate?
The charter rate includes: Captain + Limited Bar + Snacks + Snorkeling Gear + Swimming Noodles + Paddleboard + Fishing Gear + Floating Mat (except Don’t Worry)+ Diesel & After Charter Cleaning.
The charter rate does not include: Lunch + Towels + Marine Park & Custom Fees & Gratuity.
The drinks we serve on-board: Heineken Beer, Water, Sodas (Coke, Diet Coke, Sprite, Ginger Ale, Club Soda), Fruit Juices, Rum (Punch) & Vodka.
The snacks we serve on-board: Madeleines, Oranges, Chips, Pringles, Cashews and Mixed Nuts.
What is included in the term charter rate?
Term Charters Include: Captain + Bed Sheets & Towels + Snorkeling Gear + After Charter Cleaning.
Term Charters Do Not Include: Food Provisioning + Diesel + Water + Marine Park & Custom Fees + Gratuity.
Do you also have water toys available?
Yes, on all our charters we have snorkeling gear, swimming noodles and a paddleboard included. Sunkiss, Be Happy & Mojito also offer a floating mat.
What are our lunch options?
You can choose three different options for lunch.
1. You can have a restaurant lunch at a restaurant of your choice (or takeout).
2. You can choose for one of our on-board lunch options (light and substantial), ranging between $25 – $40 per person.
3. You can bring your own lunch on-board.
What are the on-board lunch options?
1. Light Lunch, $25 pp. Luxury sandwiches with different cheeses, cold cuts and toppings. Served with a fresh fruit platter.
2. Caribbean style buffet, $40 pp. BBQ chicken, ribs, rice & peas, potato salad, green salad and coleslaw.
Are you able to cater special request such as vegetarian, gluten free, etc.?
Yes, we can cater special requests as long as we are notified 48 hours in advance. Additional charges might apply.
WHAT TO BRING
What should we bring on our day charter?
Please bring anything you would bring on a regular beach day such as towels, (reef safe) sunscreen, hat and some money if you plan to have lunch at a restaurant. We advise to have a cord for your sunglasses and your hat as they might fly away. You can also bring a camera or action camera to capture the best moments of the day and a nice (offline) playlist to enjoy your favorite tunes.
Please do not forget to bring your passport if you go to St Barth or Anguilla!
What should we bring on our term charter?
Our best advice is to pack light! Please pack your items in a soft bag (sport bag for example) as we do not have (much) space for hard case suitcases. Please make sure to have your swimwear, toiletries, underwear, sun protection and we recommend to take a warmer (wind) jacket for in the evenings.
Are we allowed to bring our own drinks & snacks on-board?
Yes feel free to bring your favorite drinks and snacks with you. You can store it in the cooler or refrigerator on the boat. We ask you to take liquor in moderation to ensure your safety on-board.
What footwear is allowed on the boat?
We do not allow any footwear on the boat and kindly request you to go barefoot. We will store your footwear in a basket and will have it ready for you at the various stops.