Cancellation Policy

We understand that plans can change. To ensure a smooth experience for both our guests and our crew, please review our cancellation policy before booking.

The standard deposit of 20% will apply to all bookings and cancellations, regardless of whether the original deposit was higher or lower.

Standard Charters (Half Day / Full Day) 
14+ Days, Full Refund (100%)
7-14 Days, Partial Refund (50%)
<7 Days, No refund (0%) 

Multi-Day & Overnight Charters 
60+ Days, Full Refund (100%) 
30-60 Days, Partial Refund (50%) 
<30 Days, No Refund (0%) 

No-shows and cancellations within 24 hours of departure (48 hours for multi-day charters) will be charged 100% of the charter cost.

We understand that cruise itineraries can change unexpectedly. If your cruise ship is unable to dock in St. Maarten due to weather conditions, port closures or itinerary changes beyond your control, please contact us as soon as possible. We will do our best to reschedule your charter or offer a refund where applicable. Cancellations for personal reasons or changes in plans remain subject to our standard cancellation policy. Proof of itinerary changes will be required and bank charges are non-refundable.

While we make every effort to ensure guests return to the cruise terminal on time, passengers remain responsible for boarding their ship before departure. Private Yacht Charter N.V. cannot be held liable for missed departures or any resulting costs, losses or expenses.

Itinerary may change due to weather without entitlement to cancellation or discounts. In severe weather or unsafe sea conditions, we may cancel your charter. If rescheduling is not possible, a full refund will be issued. Light rain or cloudy skies do not qualify for cancellation.

Any cancellations made by the company, due to technical issues or unavailability of the boat, will be refunded in full.

Changes to your reservation are subject to availability and must be requested at least 48 hours in advance. Add-on options (e.g. upgraded drinks and snacks, clearance, cruising permit, etc.) are non-refundable within 48 hours prior to charter departure. Reductions in group size must be communicated at least 24 hours in advance, otherwise no refunds will be issued for absent guests.

Bookings made through third parties or booking platforms may be subject to different cancellation policies. We recommend reviewing their terms and conditions, as they may differ from ours.

Any damage caused to the boat, equipment or furnishings due to negligence, misuse or failure to follow crew instructions will be placed on the credit card on file. For example, a $150 fine applies for toilets clogged due to improper disposal of toilet paper or hygiene products.

All card payments are subject to a 5% processing fee. Bank charges are non-refundable in the event of a cancellation.